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Terms of use

Toro Health Private Limited ("Toro Health" or "we" or "Our") is the author, publisher and owner of the internet resource at www.healthbasix.in with any subdomain thereof, mobile/tablet/console applications or other present or future electronic modes ("Portal"). By accessing, viewing or using the Portal or any of the content on the Portal, you indicate that you understand and intend these terms of use ("Terms of Use") to be the legal equivalent of a signed, binding written contract, and that you accept such Terms of Use and agree to be legally bound by them. If you do not agree with the Terms of Use, you are not granted permission to use the Site and should exit immediately. Further, by impliedly or expressly accepting these Terms of Use, you also accept and agree to be bound by Our policies, including the Privacy Policy, and such other rules, guidelines, policies, terms and conditions as are relevant under the applicable law(s) in India for the purposes of accessing, browsing or transacting on the Portal, or availing any of the Services, and such rules, guidelines, policies, terms and conditions shall be deemed to be incorporated into, and considered as part and parcel of these Terms of Use. The Portal is a platform that facilitates dissemination of data and patient records inter alia between users/visitors ("User(s)" or "you" or "your" or "yourself") of this Portal and: (i) school (ii) third party diagnostic services providers ("Third Party Labs"); and (iii) third party doctor, medical consultancy service providers, other medical and healthcare institutions ("Hospitals"). The Third Party Labs and Hospitals are collectively referred to as the "Third Party Service Providers". Accordingly, Portal receives such information from Schools, Third Party Service Providers and directly from the User(s). The said arrangement between the Third Party Service Providers, User(s) and Us (hereinafter "Services") shall be governed in accordance with these Terms of Use along with the privacy policy set out at healthbasix.in/privacy (together referred to as "Agreement"). The Users may freely browse through the Portal, however in order to avail the Services, Users would be required to register on the Portal either as individual or as an entity. By accessing the Portal, registering or any other means of usage herein, the User shall be deemed to have read and agreed the terms of the Agreement without requiring any other express, implied or other consent requirement in writing or otherwise. Toro Health reserves the right to add, modify, amend, cancel, limit, vary or change, either wholly, or in part, at any point in time, the Agreement including these Terms of Use, without prior notice. Further, Toro Health reserves the right to withdraw, suspend, alter, modify, change or vary the Portal, the Portal features, the Portal content or parts thereof, at its sole discretion, without prior notice. All modifications/amendments to the Terms of Use will be posted on the Portal and will become effective immediately upon such posting on the Portal. Your continued use of the Portal after such change or modification shall be deemed to be your agreement to the revised/modified Terms of Use. Please review these Terms of Use regularly to remain informed of any change. If you do not agree to these Terms of Use, please discontinue using this Portal immediately.
  1. ELIGIBILITY The User hereby represents and warrants that You:
    • are at least 18 (Eighteen) years of age or above and are fully able and competent to understand and agree the terms, conditions, obligations, affirmations, representations, and warranties set forth in the Agreement;
    • have the right, authority, and capacity to enter into and to fully abide by all of the terms and conditions of this Agreement, as far as age, jurisdiction, laws of land, etc. are concerned; and
    • agree to comply with all applicable domestic and international laws, statutes, ordinances and regulations regarding your use of the Portal including Services.
  2. TERM AND TERMINATIONThis Agreement shall remain in full force and effect while you use the Services or are a User on the Portal. Toro Health may terminate your use of/access to the Portal or the Services (either case, in whole or part), in its sole discretion, at any time, without warning or notice to you.
    • Access to certain Services on the Portal, require completion of a simple registration process to create a User profile. The registration and creation of a User profile requires you to reveal your identity and/or other information about yourself, which will be governed by the Portal’s Privacy Policy.
    • Users will have an option to register with us and create a personal profile on the Portal ("User Profile"), which may enable them to access additional sections on our Portal to and avail other Services. By accessing and/or completing the online registration process on the Portal and by creating a User Profile, User confirms its acceptance of Agreement. Toro Health may, at its sole and absolute discretion, refuse to accept registration applications for the registration and creation of a User Profile.
    • To create a User Profile, you may either :
      • acknowledge and agree that you may be required to give information about yourself and your children for your User Profile verification. In order to complete your User Profile, you will be required to inter alia provide your full name, email address, gender, mobile number(s), date of birth, current city/place of residence, family doctor etc. Any information provided by you to us should be complete and accurate to the best of your knowledge. We are not obliged to cross check or verify information provided by you about yourself (or) your child and we will not take any responsibility for any outcome or consequence as a result of you providing incorrect information or concealing any relevant information from us.
      • You understand that it is your responsibility to protect certain information relating to your usage of the Portal including, but not limited to, your username, password, email address, contact details, mobile number and OTP, if any. You are responsible for maintaining the confidentiality of the password and User Profile, and are fully responsible for all activities that occur under your password or User Profile.
      • By creating an account, you agree to receive certain communications in connection with Health Basix Portal or Services including from or on behalf of the Third Party Service Providers.
      • Toro Health reserves the right to charge subscription and/or membership fees from a User(s), by giving reasonable prior notice, in respect of any product, service or any other aspect of the Portal anytime in future. The Services may be subject to certain limitations, such as, limits on disk storage space and, other limitations dependent on the Third Party Service Provider's engagement with Toro Health.
      • Toro Health, Portal, the software, or the software application store that makes the software available for download on a device may include functionality to automatically check for updates or upgrades to the software. Unless your device, its settings, or computer software does not permit transmission or use of upgrades or updates, you agree that we, or the applicable software or software application store, may provide notice to you of the availability of such upgrades or updates and automatically push such upgrade or update to your device or computer from time-to-time. You may be required to install certain upgrades or updates to the software in order to continue to access or use the Portal or Services, or portions thereof (including upgrades or updates designed to correct issues with the Services). Any updates or upgrades provided to you by us shall be considered part of the Services.
      • User acknowledges and agrees that (a) Services may be subject to certain limitations, such as, limits on disk storage space and, other limitations dependent on the Third Party Service Provider's engagement with Toro Health. The Services may be subject to certain limitations, such as, limits on disk storage space and, other limitations dependent on the Third Party Service Provider's engagement with Toro Health; and (b) if Toro Health disables access to User account, User may be prevented from accessing the Portal or Services and that such User account details or any files or other content, which may be contained in such User account. Toro Health also reserves the right to deactivate the User account in case of any foul, abusive, inappropriate language used in any functionality including reviews, comments, interaction with Toro Health’s and/or Third Party Service Provider’s stakeholders.
      • Toro Health may also prescribe certain limits on the use of the Portal and/or Services or storage of User Content or Toro Health Content at its sole discretion without any prior notice to you while at all times complying with the Privacy Policy. In consideration for Toro Health granting you access to and use of the Portal and Services, you agree that Toro Health and its third party providers and partners may place such advertising on the Services or in connection with the display of User Content or Toro Health Content, or information from the Services, whether submitted by them or others.
    • For provision of Services, Toro Health may allow the User to upload their existing medical records, maintain repository of reports received from Third Party Service Provider, text, files, images, photos, video, or any other materials and to inter alia enable the User to provide Third Party Service Provider rating/ feedback etc. (collectively, "User Content") into the Health Wallet.
    • The User and/or Third Party Service Providers undertake to share or allow sharing of User Content with Toro Health at their own risk. Toro Health reserves the right to retain such information for the purpose of providing Services to the Users.
    • Toro Health reserves the right, in its sole and absolute discretion, to determine whether User Content is appropriate; and to remove any User Content, without notice or liability to you, which it determines to be inappropriate. Without limiting the generality of the foregoing, the following is a partial list of the types of User Content that Toro Health deems to be inappropriate:
      • Content belonging to another person and to which a User does not have any right to;
      • Content that infringes intellectual property of any party;
      • Content that contains nudity, violence, or offensive subject matter or contains a link to an adult website;
      • Content that includes racially, ethically, or otherwise objectionable language;
      • Content that is libellous, defamatory, or otherwise tortious language;
      • Content that contain any viruses, Trojan horses, worms, time bombs, cancelbots, easter eggs or other computer programming routines or executable files that may damage, detrimentally interfere with, surreptitiously intercept or expropriate any system, data or personal information of any person whatsoever; and
      • Content that involves commercial activities and/or sales without Toro Health's prior written consent such as contests, sweepstakes, barter, advertising, or pyramid schemes.
    • In consideration of Toro Health granting you a license to use the Portal, you hereby agree not to use the Portal for any purpose that is unlawful under any applicable laws and/or in violation of these Terms of Use and our Privacy Policy. You shall not use the Portal in any manner that could damage, disable, overburden, or impair any Toro Health server, any network(s) connected to any Toro Health server, or interfere with any other party's use and enjoyment of the Portal. You shall not attempt to gain unauthorized access to any functions and features, other User accounts, computer systems or networks connected to any Toro Health server, in any manner, including, through hacking, password mining or any other unlawful means. You shall not obtain or attempt to obtain any materials or information through any means which is not intentionally made available through the Portal.
    • You shall, directly or indirectly through third parties, not: (i) make and/or distribute copies of the Portal; (ii) attempt to copy, reproduce, alter, modify and/or reverse engineer the Portal; and/or (iii) create derivative works of Portal.
    • You accept that any and all operations originating from your device shall be assumed to have been initiated by you.
    • You shall request Toro Health to disable your account and change the password immediately for the account, if your device (wherein Portal account may be signed in) has been lost or stolen.
    • You are responsible for any and all activities that occur in your account. You agree to notify Toro Health immediately in the event of an unauthorized use of your User account or any other form of security breach. Toro Health shall not be liable for any loss to you or your organization owing to negligent actions or a failure on your part to inform Toro Health, within a reasonable time, about loss or theft of your device and/or any unauthorized access in your account, either with or without your knowledge. Further, you shall not use any other person’s account at any time, without an express prior written permission of the concerned account holder and Toro Health.
    • You shall be liable for losses incurred by Toro Health or any other party due to a third party’s use of your account.
    • You shall ensure that, while using the functions and features of the Portal, all applicable laws, rules and regulations shall, at all times, be strictly complied with by you. Toro Health shall not be liable in any manner whatsoever for default of any nature by you.
    • You agree that the Portal may be linked to the website of third parties, affiliates and business partners and that Toro Health has no control over, and not liable or responsible for content, accuracy, validity, reliability, quality of such websites or made available by/through the Portal. Inclusion of any link on the Portal does not imply that Toro Health endorses the linked website. Other Parties may use the links and these services at their own risk.
    • You may not post, modify, distribute, or reproduce in any way any copyrighted material, trademarks, or other proprietary information belonging to Toro Health, Third Party Service Provider or others (including without limitation unlicensed third party content) without obtaining the prior written consent of the owner of such copyrighted material, trademarks, or other proprietary information.
    • If Toro Health becomes aware that one of our users is a repeat copyright infringer, it is our policy to take reasonable steps within our power to terminate that User. Without limiting the foregoing, if you believe that your work has been copied and posted on the Services in a way that constitutes copyright infringement, please provide us with relevant documentary and other evidence and we will be happy to take corrective action accordingly.
    • Users are solely responsible for their interactions with Third Party Service Providers. Toro Health reserves the right, but has no obligation, to monitor disputes between you, other Users and/or Third Party Service Providers and to immediately terminate the privileges of any User. Toro Health is not liable in case of non-fulfillment of the privileges offered to the user by any third party service provider (you can reach out to support@healthbasix.in addressing your concern in detail and we will do the best to address your concern). 
    • Portal, for provision of Services facilitates between the User and Third Party Service Provider and no associations or interactions that happen between the User and Third Party Service Provider is the responsibility of Toro Health. Accordingly, Toro Health shall not be responsible for the quality of the services rendered and the products supplied or payment due therefor. The same shall be availed of/rendered or procured/supplied on terms mutually agreed between the concerned User and Third Party Service Provider. In the event of any claims arising on account thereof, the sole remedy shall be against the concerned User and/or Third Party Service Provider and not Toro Health.
    • User acknowledges and agrees that the services are provided on "as is" and "as available" basis without warranty of any kind, express, implied, statutory or otherwise and that use of services shall be at sole risk of user. Toro health, any subsidiary, affiliate, director, officer, employee and agent ("toro health parties") expressly disclaims any and all implied or express warranties to the maximum extent permitted by applicable law in connection with the services. No advice or information, whether oral or written, obtained by you from the portal or services shall create any warranty not expressly stated in the terms of use.
    • Without limiting the generality of the foregoing, Toro Health makes no warranty and will not be liable, in any manner whatsoever, for claims pertaining to malpractice, negligence, deficiency of services on the part of a Third Party Service Provider and/or such other claims pertaining to, including, without limitation: (a) quality, authenticity and availability of the services and products; (b) delay in performance/delivery or non-performance/delivery of the services and products availed/procured; (c) injury, death and/or side effects caused due to the services and products availed/procured; (d) non-maintenance or any loss of any User Content (including health and medical records); (e) insurance and other related services.
    • You accept and acknowledge that Toro Health does not verify any content or information provided by or obtained from either the Users or Third Party Service Providers, and to fullest extent permitted by applicable law(s), disclaims all liability arising out of the Other Parties’ use or reliance upon the Portal, the Services, data and reports by Third Party Service Providers, representations and warranties made by the other parties on the Portal or any opinion or suggestion given or expressed by Toro Health or any Third Party Service Provider in relation to any Services provided by Toro Health.
    • Toro Health is not responsible for the conduct, whether online or offline, of any User of the Services or Third Party Service Provider. Toro Health assumes no responsibility for any error, omission, interruption, deletion, defect, delay in operation or transmission, communications line failure, theft or destruction or unauthorized access to, or alteration of, any User communication or any User Content or Toro Health Content or data from any Third Party Service Provider.
    • Under no circumstances shall Toro Health be responsible for any loss or damage, including personal injury or death, resulting from use of the Services, from any User Content or Toro Health Content posted on or through the Services, or from the conduct of any Users of the Services or Third Party Service Provider, whether online or offline. Toro Health cannot guarantee and does not promise any specific results from use of the Services.
    • This Portal is controlled and operated from India and Toro Health makes no representation that the content, information or materials made available herein are appropriate or will be available for use in other locations. Access and use of this Portal from outside India is entirely at your sole risk and you agree and undertake to be responsible for compliance with all applicable local laws and agree to release, discharge and absolve the Toro Health Parties from any liability or loss in this respect.
    • Toro Health reserves the right to introduce and initiate new features, functionalities and components to the Portal and/or change, alter, modify, suspend, discontinue or remove the existing ones without any prior notice to you. Further, Toro Health is entitled to discontinue (either permanently or temporarily) one or more of the Services provided or terminate the Portal without any prior notice to you.
    • In case of any dispute concerning or involving the Services, you agree that the dispute shall be governed by the laws of India and the Courts of Coimbatore shall have exclusive jurisdiction to adjudicate all disputes.
    • Notwithstanding anything to the contrary contained anywhere in these Terms of Use, you agree that monetary damages may not be an adequate remedy for the losses that may be sustained by Toro Health from a breach of the Terms of this Portal and accordingly, Toro Health shall be entitled to seek an injunction, restraining order, right for recovery, suit for specific performance or such other equitable relief as a court of competent jurisdiction may deem necessary or appropriate to restrain you from committing any violation of these Terms of Use.
  10. FORCE MAJEURE Toro Health and/or a User will not be in default, if its/his/her failure to perform any obligations hereunder (other than any payment obligation) is caused by supervening conditions beyond that party’s reasonable control, including without limitation acts of God, pandemic, civil commotion, strikes, labour disputes, internet service interruptions or slowdowns, vandalism or hacker attacks, or governmental demands or requirements.
    • If you believe in good faith that any Toro Health content, User Content or material posted or otherwise made accessible on this Portal, violates these Terms of Use, or is prohibited or restricted by applicable laws, rules and regulations, or violates your proprietary rights, or is abusive or threatens and harms other users of this Portal, please compile the following information and email it to: privacy@healthbasix.in; and which email shall contain at least the following information:
      • a clear identification of the allegedly prohibited/unlawful/abusive material on the Portal (with specific URL reference);
      • your contact details: name, address, e-mail address and phone number;
      • in case of an alleged violation of proprietary rights (including copyright, trade-mark or privacy rights), a statement that you believe, in good faith, that use of proprietary material allegedly infringed on Portal is not authorized by you or your agent or law;
      • a statement that you believe, in good faith, that such material is prohibited/unlawful/abusive; and
      • a statement that the information provided in the notice is accurate, and under penalty of perjury and that the signatory is authorized to act on your behalf.
    • The email notification provided by you under this clause shall be executed by your electronic signature or the electronic signature of the person directly affected by the violation of these Terms of Use.
    • In such an event, Toro Health may contact you for any further information and reserves the right to determine, at its sole discretion, whether such Toro Health Content violates these Terms of Use or is otherwise abusive/prohibited/unlawful, and may take such action it deems appropriate. If you resort to any mala fide use of the notification process set out above, Toro Health reserves the right to restrict your access to the Portal.
  12. INDEMNITY You agree to indemnify, defend and hold harmless Toro Health, and any subsidiary, affiliate, director, officer, employee and agent, from and against any and all claims, damages (actual and/or consequential), actions, proceedings, demands, losses, liabilities, costs or expenses, including but not limited to reasonable attorneys’ fees, made by any third party due to or arising out of your use of the Services in violation of this Agreement and/or arising from: (i) User Content; (ii) your use of and access to the Portal or Services; (iii) your violation of any term of these Terms of Use; (iv) your violation of any third party's or Third Party Service Provider's right, including without limitation any intellectual property right; or (v) your unauthorized use of the Services. This defence and indemnification obligation will survive these Terms of Use and your use of the Portal and/or the Services.
    • In no event shall toro health be liable to you or any third party for any direct, indirect, consequential, exemplary, incidental, special or punitive damages, including damages for loss of use, data, or profits (whether incurred directly or indirectly), any loss of goodwill or business reputation, or any other intangible losses, even if you or any third party have been advised of the possibility of such damages.
    • Notwithstanding anything to the contrary contained herein, toro health’s liability to you for any cause whatsoever and regardless of the form of the action, will at all times be limited to the amount paid, if any, by you to toro health (in the form of commission as marketplace) for the services during the term of your use. The foregoing limitation of liability shall apply to the fullest extent permitted by law. You specifically acknowledge that toro health shall not be liable for user content or for any defamatory, offensive, or illegal conduct of any third party and that the risk of harm or damage from the foregoing rests entirely with you.
    • By accessing this Portal, you hereby agree and understand that your internet protocol ("IP") address, device used to access the Portal and other demographics will be logged and recorded. If you choose to register and create a User Profile on our Portal, we will collect and store such information (including personal information) as specified above. All information collected from you, including information submitted for the registration of a User profile, is subject to our Privacy Policy. We may collect further information from you if you wish to receive certain Services available on our Portal, which information will be requested for at the time you choose to avail of such Services. We guarantee that personal information about Users will not be provided to any third party without consent from the information source including consent from the relevant User and/or the Third Party Service Provider.
    • Toro Health may disclose or transfer User Content to its affiliates including in other countries, and You hereby consent to such transfer. In line with applicable laws, Toro Health is permitted only to transfer sensitive personal data or information including any information, to any other body corporate or a person in India, or located in any other country, that ensures the same level of data protection that is adhered to by Toro Health, only if such transfer is necessary for the performance of the lawful contract between Toro Health or any person on its behalf and the user or where the User has consented to data transfer.
    • The Portal has a Privacy Policy disclosing what information we collect about Users, how we use such information, the steps we take to secure such information, how you can view and correct such information, and how you can decline to have information about you collected or used. This statement is incorporated by reference, as if set forth fully herein.
  15. SERVICE LEVELS The Portal will achieve System Availability and Uptime of at least 99% during each calendar year. For the purpose of these Terms of Use, "System Availability" means the number of minutes in a year that the key components of the Portal are operational as a percentage of the total number of minutes in such year, excluding downtime resulting from (a) scheduled maintenance, (b) events of force majeure,(c) malicious attacks on the system, (d) issues associated with the User’s computing devices, local area networks or internet service provider connections, or (e) inability to deliver services because of acts or omissions of User. Toro Health reserves the right to take the Portal offline for scheduled maintenance for which User(s) would be provided reasonable notice and Toro Health reserves the right to change its maintenance window upon prior notice to User(s).
  16. WAIVER AND SEVERABILITY OF TERMS The failure of Toro Health to exercise or enforce any right or provision of this Agreement shall not constitute a waiver of such right or provision. If any provision of this Agreement is found by a court of competent jurisdiction to be invalid, the parties nevertheless agree that the court should endeavour to give effect to the parties’ intentions as reflected in the provision, and the other provisions of this Agreement remain in full force and effect.
  17. ASSIGNMENT You may not assign your rights and obligations under these Terms of Use without the prior written consent of Toro Health. Toro Health may assign its rights and obligations to a third party upon issuing written notification via an announcement on the Portal.
  18. REPORT ABUSE Please report any abuse or violations of these Terms of Use to us by emailing at privacy@healthbasix.in.